Work

Examples of the problems we work on.

Illustrative scenarios showing how our services work together. Client work is confidential, and we never name clients without permission.

Illustrative · Aviation and Airports

Raising commercial revenue at a growing airport

The challenge

Passenger numbers are rising faster than retail, F&B (food and beverage) and parking revenue. The terminal layout and concession contracts were designed for a smaller airport.

How we approach it

  • Benchmark non-aeronautical revenue per passenger against peer hubs
  • Map dwell time and passenger flows to find under-used space
  • Redesign the concession mix and contract structures
  • Build a phased commercial plan aligned to terminal expansion

What we measure

  • Revenue per departing passenger
  • Concession occupancy and yield
  • Passenger satisfaction
Illustrative · Aviation and Airports

Operational readiness for a new terminal

The challenge

A new terminal has a fixed opening date. Systems, staff and processes have to work together on the first day, and there is no second attempt.

How we approach it

  • ORAT (Operational Readiness and Airport Transfer) programme design and governance
  • Staged operational trials with volunteers
  • Staffing and training plan across operators and partners
  • Go/no-go criteria and an opening-day command centre

What we measure

  • Trial pass rates
  • Staff readiness
  • Opening-day performance against service levels
Illustrative · Travel, Tourism and Hospitality

Designing a national destination strategy

The challenge

A tourism authority has an ambitious visitor target. It needs one plan covering source markets, product, air connectivity and workforce.

How we approach it

  • Source-market prioritisation by spend, seasonality and connectivity
  • Product gap analysis across attractions, hotels and events
  • Destination brand positioning and campaign architecture
  • Hospitality workforce and nationalisation plan

What we measure

  • Visitor arrivals and spend per visitor
  • Length of stay and repeat visits
  • Hospitality workforce capability
Illustrative · Transportation and Logistics

Redesigning a regional logistics network

The challenge

A logistics operator runs too many warehouses, some full and some half-empty. Customers across the GCC (Gulf Cooperation Council) want faster delivery.

How we approach it

  • Network modelling of demand, lanes and service levels
  • Hub consolidation and free-zone positioning options
  • Warehouse productivity diagnostic
  • Visibility platform selection and implementation oversight

What we measure

  • Cost per shipment
  • On-time, in-full delivery
  • Warehouse utilisation
Illustrative · Telecommunications and Digital Infrastructure

Finding growth beyond connectivity for a telecoms operator

The challenge

Core mobile revenue is flat. Several digital ventures have launched, but none is big enough to matter.

How we approach it

  • Portfolio review of ventures against market attractiveness and right to win
  • Choose two or three B2B (business-to-business) growth bets
  • Design operating models and partnerships for each
  • Stand up a transformation office to track value

What we measure

  • Share of revenue from new businesses
  • Enterprise customer growth
  • Venture-level profitability
Illustrative · Insurance

Taking AI from pilot to production in claims

The challenge

An insurer has run a dozen AI pilots in claims. None has reached production, and the business is losing patience.

How we approach it

  • Value-rank use cases by impact, feasibility and data readiness
  • Redesign the whole claims process around two priority use cases
  • Set up model governance and human-in-the-loop controls
  • Build an AI delivery team and production roadmap

What we measure

  • Claims cycle time
  • Cost per claim
  • Share of claims handled with AI assistance
Illustrative · Private Equity and Principal Investors

Governance and portfolio focus for a family group

The challenge

A family group owns fifteen businesses across several sectors. Capital is spread thin, and the next generation is joining without clear roles.

How we approach it

  • Portfolio value map and hold, grow or exit choices
  • Family constitution and board structure
  • Delegation of authority and investment committee
  • Leadership pathway for next-generation family members

What we measure

  • Return on capital by business
  • Decision speed at board level
  • Succession readiness
Illustrative · Power, Utilities and Renewables

A bankable net-zero roadmap for a utility

The challenge

A utility has announced a net-zero target but has no costed plan, and lenders are asking how it will be financed.

How we approach it

  • Emissions baseline and abatement cost curve
  • Generation mix scenarios and phased investment plan
  • Green financing framework
  • Governance and disclosure readiness

What we measure

  • Emissions intensity trajectory
  • Capital expenditure funded by green finance
  • Disclosure assurance readiness

These scenarios are illustrative. They show the kinds of problem Midvale is set up to handle and how we would approach them. They do not describe specific client engagements.

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